Frequently asked questions

Who created the COVID Symptom Study?
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What is the aim of the research?
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Who will be using my data?
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How will my data be protected?
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Will someone make money off my data?
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How can I delete my data?
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There are other symptom studies - are you taking steps to standardise and share data?
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My symptom isn't listed - can I add it?
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Can I report symptoms on behalf of someone else, eg my family?
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I may have had COVID-19 already - can I report my history of symptoms?
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I would like to share my symptoms with relatives so they know if I get sick - can I do that?
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Can someone under 18 use the app?
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I've spotted a bug, or would like to suggest a feature - where should I send it?
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I'm unable to create an account
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I mistyped my email when registering for the app - what should I do?
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How can I set a daily reminder to log my symptoms?
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Will the app be available outside the UK and USA?
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Will you be launching a web-based version of the app for those without smartphones?
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Will you make this app available for those with limited sight?
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I'd like to see what symptoms are reported near me or across the country –how can I see what is going on?
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Why do I need to register with an email?
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How long will my data be used for?
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My password isn't working when I try to log in, what should I do?
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Still have a question? Email us at covid@joinzoe.com

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